BC Consulting Pty Ltd (ACN 662 691 607) provides high quality services, which includes protecting your privacy.
This document outlines our obligations and commitments to you regarding Personal Information.
BC Consulting Pty Ltd is bound by the Commonwealth Privacy Act 1988, which sets out a number of principles - the Australian Privacy Principles - concerning the protection, collection, use, disclosure, storage, security and disposal of an individual’s Personal Information.
A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au.
What is Personal Information?
Personal Information is information or an opinion (including information forming part of a database), whether true or not, and whether recorded in material form or not, about an individual whose identity is reasonably apparent, or can be reasonably ascertained, from the information or opinion.
Examples of Personal Information we collect may include, but is not limited to, a person's contact details (name, email and/or postal address, phone number), date of birth, gender, credit card details, qualifications or communication history with BC Consulting Pty Ltd.
This Personal Information may be obtained in many ways including by correspondence, telephone, email, via our website www.bcconsulting.au, or from your website, media and publications, other publicly available sources, cookies and third parties.
BC Consulting Pty Ltd collects personal information in order to properly and efficiently carry out its functions, including to provide you agreed services, and to facilitate the provision of information (e.g. newsletters) that may be of interest to you.
BC Consulting Pty Ltd uses Personal Information only for the purposes for which it was provided and for directly related purposes (unless otherwise required by or authorised under law). We may state a more specific purpose at the point we collect your information. If you do not provide us with the information that we request, we may not be able to provide you with our products or services.
Why is Personal Information collected?
We collect your Personal Information for the primary purpose of providing our services to you. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing or unsubscribing.
When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.
We collect Personal Information from individuals when an individual:
• attends an event;
• registers to attend an event;
• becomes a client of BC Consulting Pty Ltd;
• subscribes to any services or programs delivered by BC Consulting Pty Ltd;
• requests information from BC Consulting Pty Ltd, or contacts BC Consulting Pty Ltd, via email, telephone or mail or engages with BC Consulting Pty Ltd, via social media;
• participates in a BC Consulting Pty Ltd survey; or
• accesses the BC Consulting Pty Ltd website or any landing pages.
Personal information may also be collected where BC Consulting Pty Ltd is required to do so by law (for education, child protection, work health and safety laws, charitable collections, medical treatment or other legislation in Australia).
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.
Disclosure of Personal Information
Your Personal Information may be disclosed in a number of circumstances including the following:
• To third parties where you consent to the use or disclosure; and
• Where required or authorised by law.
Security of Personal Information
Your Personal Information will be stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Maintaining the Quality of your Personal Information
It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up to date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can correct our records and ensure we can continue to provide quality services to you.
Access to your Personal Information
You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing, via our contact form.
BC Consulting Pty Ltd will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.
In order to protect your Personal Information we may require identification from you before releasing the requested information.
If you do not consider our response satisfactory, you may contact the Australian Privacy Commissioner at its website www.oaic.giv.au
This Policy may be updated from time to time; the current version will always be published on this website www.bcconsulting.au
Policy Last updated: 17 April 2023